Privacy Policy

Our Commitment to Your Privacy

Your privacy is very important to Redcliffe Physiotherapy.

As part of the normal operation of this Practice, Redcliffe Physiotherapy may collect certain information from you. This privacy policy details what information Redcliffe Physiotherapy collects, how it uses that information and what your rights are regarding any information that you supply to it. Redcliffe Physiotherapy is subject to the requirements of applicable Australian law and strives to meet the requirements of the Australian Privacy Principles.

Your information and Your Right to Privacy
You can elect to provide as much or as little information as you choose although Redcliffe Physiotherapy requires a minimum set of information to provide access to its Practice. What you provide is your choice.

• Redcliffe Physiotherapy will under no circumstances sell, trade or rent any personal information that you supply to it to any third party.
• Redcliffe Physiotherapy has partnerships with commercial organisations and those partners will, from time to time, request that
• Redcliffe Physiotherapy send information to people on the Redcliffe Physiotherapy database as part of the partnership. Any Redcliffe
• Physiotherapy or partner information is sent by Redcliffe Physiotherapy and data is not provided to any third party. In short, information you supply to Redcliffe Physiotherapy stays with Redcliffe Physiotherapy.

Redcliffe Physiotherapy is the controller responsible for your personal data. It has appointed a privacy officer who is responsible for overseeing issues of privacy. If you have any questions about this privacy policy, including requests to exercise your legal rights, please contact the privacy officer at admin@redcliffephysio.com.au

Redcliffe Physiotherapy adheres to the principles set out in data protection legislation when handling personal data. These principles require personal data to be:

• Processed lawfully, fairly and in a transparent manner
• Collected only for specified, explicit and legitimate purposes
• Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processedNot kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed
• Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage
• Not transferred to another country without appropriate safeguards being in place
• Made available to data subjects and allow data subjects to exercise certain rights in relation to their personal data
• Redcliffe Physiotherapy is also responsible and accountable for ensuring that it can demonstrate compliance with the data protection principles listed above.

Collecting Information
Redcliffe Physiotherapy may collect, use, store and transfer different kinds of personal data about you. It collects and process personal data about you when you:

• Access and use the site and its services
• Leave a comment on the site
• Make an enquiry about a particular product on the site
• Submit a general enquiry to Redcliffe Physiotherapy
• Leave your feedback or review on the site
• Redcliffe Physiotherapy may hold the following information about you:
• Name, address, telephone number(s)
• Date of birth
• Email address
• Occupation
• Transaction details associated with services we have provided to you

Additional information provided by us to you
Redcliffe Physiotherapy may also collect, use and share aggregated data such as statistical or demographic data. Aggregated data derived from your personal data but is not considered personal data under data protection law as it does not directly or indirectly reveal your identity. For example, Redcliffe Physiotherapy may aggregate data about your use of the site to calculate the percentage of users accessing a specific feature. Likewise, Redcliffe Physiotherapy may aggregate data that it collects through your use of the site in order to produce certain benchmarking reports. However, if Redcliffe Physiotherapy combines or connects aggregated data with your personal data so that it can directly or indirectly identify you, Redcliffe Physiotherapy treats the combined data as personal data which will be used in accordance with this privacy policy.

Access to Personal Information
You have the right to review and alter any personal information that Redcliffe Physiotherapy stores about you. After all, it is your information, so you should be the person that controls it. Should you wish to access this information please contact Redcliffe Physiotherapy’s privacy officer. Unless the access you request will require special steps or significant resources, there will be no charge for providing you with this access.

Change of Purpose
It is not anticipated that any information will be disclosed to overseas recipients. If this were to change this page will be updated.
From time to time, Redcliffe Physiotherapy may decide to collect different kinds of information. When this occurs, Redcliffe Physiotherapy will update this privacy page.
Privacy Enquires
You have the right to complain regarding any aspect of your privacy rights. If you have a complaint please contact the privacy officer at admin@redcliffephysio.com.au or on 07 3284 2754.

Security
Your information is stored on Redcliffe Physiotherapy’s server located in a secure data housing facility. While, it is important to recognise that “perfect security” does not exist on the internet, Redcliffe Physiotherapy is committed to using industry standard mechanisms to safeguard the confidentiality of your personal information.

Redcliffe Physiotherapy Patient Privacy
Redcliffe Physiotherapy has a strong commitment to protecting your privacy and ensuring the confidentiality and security of personal information provided to Redcliffe Physiotherapy by you. Redcliffe Physiotherapy is required to comply with the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which came into effect in March 2014.

You have the right to access the personal information about yourself held by Redcliffe Physiotherapy and to correct information which is inaccurate.

Information you have provided to Redcliffe Physiotherapy is used to:

• Provide information to consumers and others on the availability of physiotherapy services
• Conduct market research in order to identify and analyse the ongoing needs of Redcliffe Physiotherapy
• Ensure compliance with the APA’s Constitution and Regulations

Consent
You acknowledge and agree that by providing your personal and/or sensitive information to Redcliffe Physiotherapy that Redcliffe Physiotherapy, its related bodies corporate and partners and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in the manner set out in this privacy policy and in accordance with the Australian Privacy Principles.

Contact Us
Please do not hesitate to contact us if you have a concern or issue in relation to how we collect, store, use or disclose your personal information.

Redcliffe Physiotherapy
Postal address: 112 John Street, REDCLIFFE QLD 4020
Telephone: 07 3284 2754 Facsimile: 07 3283 4230
Email: admin@redcliffephysio.com.au